Frequently Asked Questions
Artists and Artwork
How are items selected for inclusion on your site?
All of the artwork on Hawaii’s Woodshow Marketplace website are pieces that have been entered into Hawaii’s Woodshow live exhibition. Each entry has gone through an extensive selection process to ensure our collection is of the highest quality.
Do you offer special orders or custom work?
Yes. Some artists are happy to alter the dimensions or colors of the artwork we offer. Depending upon the modification, this may change the price of the item. Please contact HFIA at hfia@hawaiiforest.org for assistance with special orders.
Placing an Order
How do I place an order?
Placing an order is simple! Just follow the instructions below, Ordering Online.
When is my payment charged?
Your payment is charged at the time your order is placed. All of the artists who sell through Hawaii’s Woodshow Marketplace are working from independent studios.
Can I place an order from an international address?
We are able to accept orders from international locations, as long as payment is made via PayPal. We’re sorry, but we cannot currently ship to locations outside Hawaii and the mainland contiguous United States.
Payment Information
Why are orders shipping to Hawaii addresses taxed?
The Hawaii Forest Industry Association (HFIA), the company that presents Hawaii’s Woodshow Marketplace, is based in Hawaii. According to state and federal tax rules, we are required to charge sales tax on any item shipped to a Hawaii address.
Shipping Information
Is shipping different for residents of the mainland USA and Canada?
Yes. Since purchases shipping to the mainland USA and Canada must ship via air service, additional charges apply. If you would like an item shipped outside of Hawaii and the contiguous mainland USA, contact HFIA at hfia@hawaiiforest.org.
When will my artwork ship?
After placing your order, you will receive an email telling you when to expect your artwork. Once the artist ships your order, you will receive another email that includes the shipper’s tracking information.
If you have questions about delivery times or tracking packages, please email us at hfia@hawaiiforest.org
Returning an Item
What is your return policy?
Items purchased through Hawaii’s Woodshow Marketplace may be returned within 14 days of receipt. See Buyer’s Protection Policy for information on returning an item.
How do I return an item?
Here is the simple process for returning an item:
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- Contact HFIA by emailing us at hfia@hawaiiforest.org to obtain return instructions.
- Art items are returned to the artist who created them. You are responsible for shipping costs. We will send you a return label via email or regular mail.
- Repack the product in its original packaging materials, unless the package’s condition is not suitable for a safe return back to the artist. You are responsible for artwork damaged in return transit. If you are returning an item because it was defective or we shipped you an item that you did not order, Hawaii’s Woodshow Marketplace will pay the return-shipping costs.
When will I receive my credit?
You can expect a refund in the same form of payment originally used for purchase within four weeks of the artist receiving your return, providing it arrives safely. You will be credited for the price of the artwork minus shipping costs. Hawaii’s Woodshow Marketplace does not give credit for shipping and handling costs. We cannot accept items that have been damaged, altered, or worn. We will notify you of the status of your return by email if you provided an email address at the time you placed your order.
Ordering Online
Shopping Cart – The Shopping Cart is your online purchasing tool, located near the top of the screen. As you explore the site, you can add as many items as you like to your Shopping Cart by clicking “Add to Cart” on any artwork.
Once you have added all the items you wish to purchase to your Shopping Cart, look over the items and quantities and review any special information that may appear. Once you are ready to make your purchase click “Proceed to Checkout”. If you make any changes to this page, the page will automatically be updated. When you are ready to proceed with your order, click “Proceed to Checkout” and register or sign into your account.
NOTE: At this point you will be presented with our secure server. Once you click “Continue”, all information will be encrypted for your safety.
Log In – Now that you are on the secure server, you will see our Log In page. If you are a returning visitor who has previously registered with us, enter your e-mail address and password and click “Log In”.
If you are new to us, we need you to register. Registration provides us with the basic information needed to complete an order. We request your primary e-mail address and a password of your choice. By registering, anytime you return to Hawaii’s Woodshow Marketplace and enter your e-mail and password, necessary ordering information will automatically pre-fill on the appropriate pages. This information is strictly confidential. Whenever you access your account, you will be given the opportunity to change any information previously supplied. Before you order, please read the User Agreement and all the attachments carefully.
Address – Please fill in all of the requested information. If your shipping and billing address are the same, check the box that reads ” I also want to ship to this address”.
If you are having your purchase shipped to a different address, fill in the shipping information accordingly. We can accommodate only one shipping address per order at this time. So, if you would like to have three items shipped to three separate addresses, you should complete three separate transactions. Once you have input your shipping information, press continue to proceed to Order Confirmation. Review your order carefully and read the Terms and Conditions. Once you have read the Terms and Conditions, check the box: Yes, I agree with the Terms and Conditions.
Payment – After you have reviewed your order carefully, click on Proceed to Checkout. You may pay for your purchase via PayPal.
Confirm – Here, you will see a summary of your order. Please look it over carefully. It shows you the total of your order, including shipping charges and appropriate sales tax. You can still make changes to this page by clicking “Change”. Once you are ready to submit your order click “Complete This Order”.
Receipt – This page shows your order number, artwork information, billing and shipping addresses and billing information. You may want to print this page for your records.
We will also send confirmation of your order by e-mail.
Shipping
Our shipping and handling charges are calculated by the artist to cover the cost of shipping, insuring, processing your order, related overhead, and other items.
Sending items to more than one address? Please place a separate order for each address.
Hawaii’s Woodshow Marketplace ships only to customers in Hawaii and the contiguous United States. We cannot currently accept international credit card orders.
Hawaii’s Woodshow Marketplace is required to charge state sales tax on purchases shipped within Hawaii.